Complaints Policy

Last Updated: February 8, 2025

At Flirtzy.ai we value our community and take all user concerns seriously. This Complaints Policy outlines the procedures and standards we follow to ensure that all issues are handled professionally, respectfully, and promptly. Our goal is to resolve complaints efficiently while maintaining transparency and confidentiality.

How to Submit a Complaint

• You may submit a complaint through our official communication channels, including Discord (linked on the Contact Us page).
• Alternatively, you can email your complaint directly to our support team at:
  [email protected]

What to Include in Your Complaint

• A detailed description of your concern or complaint.
• Any relevant evidence or screenshots that support your case.
• Your contact details (email or Discord tag) for any necessary follow-up.

Acknowledgment & Response

Once we receive your complaint, we will acknowledge it within 24 hours. Our team will then begin an internal review process and aim to respond with a resolution within 7 business days. If additional time is needed, we will keep you updated on progress.

Confidentiality & Integrity

All complaints are handled with the utmost confidentiality. Your identity and personal information will only be shared with staff directly involved in addressing the issue, and never with third parties without your consent.

If you have any questions about this policy or need further assistance, please contact us at:
[email protected]